Unfortunately, HMA does not offer 24/7 support: Their support staff appears to be located in the United Kingdom. Like many other VPN providers, HideMyAss provides live chat support. While this may be useful in some cases, it also comes with added cost. A VPN with a static IP will give you an IP address that is only available to you (dedicated). Static IP addresses – At this time, HMA VPN does not support any static IP addresses.
There are also some other VPN services with large server networks around the world that don’t rely heavily on virtual servers, as we covered in the NordVPN vs IPVanish comparison. This may be beneficial for some users who want or need IP addresses in remote locations – such as North Korea… Putting the virtual server issue aside, HMA still has a pretty big server network. Instead, they are using virtual server locations, and we’ll explain this more below. I can tell you with 100% certainty that HMA does not have physical servers in North Korea. HideMyAss does not really have servers in North Korea. For example, HMA claims to have servers in North Korea: Hide My Ass claims to have “the biggest VPN network” with 1100+ VPN servers in 290+ locations covering 190+ countries.” If you look at their server map and location list, you find some very strange places.
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If you are a Mac OS user and you want to utilize the OpenVPN protocol (recommended) then check out my guide on the best VPN for Mac OS to see other alternatives. HMA does not support WireGuard at this time. With iOS, the operating system is somewhat restricted to IKEv2.Īnother emerging VPN protocol is the WireGuard VPN protocol, which promises faster speeds and upgraded security. As such, it would be good to see the OpenVPN protocol supported on Mac OS as well. While IPSec/IKEv2 is indeed a secure VPN protocol, the current industry standard is OpenVPN. On Mac and iOS, we implement it with IKEv2/IPsec, built atop Apple’s own stack, to ensure the best compatibility.
On Windows and Android, we implement it with the OpenVPN protocol in Galois Counter Mode (AES-256-GCM), with 4096-bit RSA keys for handshakes, authenticated with SHA256. HMA uses only the highest encryption standard: 256-bit AES.
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HMA uses the industry-standard AES 256-bit encryption, which is implemented through OpenVPN on Windows and Android devices and via IPSec/IKEv2 on Mac OS and iOS: Unfortunately, I found problems with the kill switch (more on this below in the “cons” section). You can configure how you want the VPN to start up on your device and how the kill switch should work to block non-VPN traffic. The Windows client also comes with a number of customization options and features. In the image above, you can see that the HMA Windows VPN client shows you the VPN connection status, server location, and your new IP address (as well as your original IP).
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